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Are you kidding me?

SirYuzuSirYuzu Member Posts: 120 Recruit
So I just opened BBO,and I got a new account. AGAIN.
On my first account I had 3-4 good profile icons,Riggs and a good amount of gems,but thats gone since I had to download the new app.
And today with the new app which I had some gems in it is gone too because reasons.

The worst part is that I cant find any button to login to my old account so I cant get them back.

Comments

  • InstableGriffInstableGriff Member, Moderator, MVP, SkyVu Beta Tester Posts: 1,342 Sergeant
    edited March 2016
    This has been a fairly common problem for a few of the players since the update came out, so don't be too shocked by this, though I do understand your frustration as this is kind of a dumb thing to happen.

    The best option, which SkyVu suggested in the game's chat, is to email [email protected] and provide them with the name of your old profile. They will be able to track down your old account and get it back for you, they've already done so for the players that they were able to attend to. That's the only way to retrieve it as far as I know, but it's quite effective. I promise you that they will help.
  • InstableGriffInstableGriff Member, Moderator, MVP, SkyVu Beta Tester Posts: 1,342 Sergeant
    Actually, before you do that, you can log off of the account you're currently on by uninstalling and reinstalling the game. Once you do that, you have another chance at logging in as an Existing User for your old account.

    If that doesn't work, then use the email strategy suggested above.
  • SupernoobSupernoob Member Posts: 33 Recruit
    No im not kidding you. What intablegriff said :)
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